Shipping Policy
Personal Profile
Malaysia
Please take note that all orders placed will be fulfilled within 1-3 business days (excluding weekends and public holidays).
Rest of the world
Please take note that all orders placed will be fulfilled within 1-3 business days (excluding weekends and public holidays) from the date of purchase.
Note
The recipient will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. Due to many unforeseen circumstances and customs clearance processes, international shipping may sometimes be delayed. International shipping charges are non-refundable.
Countries
West Malaysia
East Malaysia
Shipping Fee
RM5
RM13
Returns
If you have second thoughts about your order from Nuan Nuan , we offer returns within 7 days of receiving your items. Items must be returned in their unworn and unused . Returns do not apply to items on sale, skincare, healthy care (Nuan Nuan Cha , Nuan Nuan MI , Moesie) . An exception applies to items found defective upon arrival.
To start the process, please email us at nuannuan201220@gmail.com to request a return form.
Please note we do not cover shipping costs for the return and there will be a handling fee of MYR 15 deducted from the refund amount
Exchange
Got your eye on a different item? We offer exchanges for another item in your preferred within 7 days of receiving your items, subject to stock availability. Items must be returned in their unworn and unused condition . Exchanges do not apply to items on sale, skincare, healthy care (Nuan Nuan Cha , Nuan Nuan MI , Moesie). An exception applies to items found defective upon arrival.
To start the process, please email us at nuannuan201220@gmail.com to request an exchange form.
Please note we do not cover shipping costs for the exchange item and there will be a handling fee of MYR 15 incurred.
Shall there be a discrepancy between the initial order and the exchanged item, the customer will need to bear the additional costs. If the exchanged item has a lower price, the difference will not be returned to the customer.